How do I return an item?

Return Policy:

A 20% restocking fee (with a minimum of $25) may be subject to an item which is returned. The item being returned needs to be approved for return by SEGGER and must have been purchased within the past 15 days. It must be returned in its original packaging and in resalable condition.

RMA Policy:

If you believe you have a damaged/faulty hardware unit we will ask that you contact us to request an RMA. Before we can generate an RMA number we will ask that you provide the following information so that we may better assist you in your situation.

  • Hardware unit serial number.
  • A description of the issue.
  • Did the unit work at one time?
  • If so, what was done just before the unit stopped working?
  • How do the LEDs behave?
  • What software module were you using with the hardware unit when the issue occurred?
  • The full log file of the related software capturing the issue.
  • When was the unit purchased and from whom?
If you need assistance in generating any of this information please give us a call. We have a one year warranty on our hardware. If the unit is within warranty and we believe it requires return, we will notify you to which address the unit should be returned. We will then repair/replace the damaged unit. If it is determined that the unit is within its warranty period, and is found to be faulty, we will do this free of charge. If it outside its warranty period, and/or is determined that the damage was a result of user error we will require a replacement fee. The replacement fee is 50% of the cost of the damaged unit. Another option would be to take advantage of our Upgrade Policy.

Customer is responsible for all shipping costs if seller is not at fault.

Upgrade Policy:

If you have a unit which you would like to upgrade to a newer J-Link, J-Trace, or Flasher unit, please visit Trade-In Program.


978-874-0299

101 Suffolk Lane
Gardner
, MA 01440